At Jordazn, your satisfaction is our top priority. We want to ensure that you have a seamless shopping experience with us. Please take a moment to review our return and refund policy outlined below.

Returns

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the same condition that you received it.
  • It should be returned in its original packaging with all tags and accessories included.

2. Non-Returnable Items

Some items cannot be returned, including but not limited to:

  • Personalized or custom-made products
  • Intimate or sanitary goods
  • Perishable items
  • Gift cards

3. Return Process

To initiate a return, please contact our customer support team at [email protected]. We will provide you with detailed instructions on how to process your return and issue a return authorization if applicable.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped). In such cases, we will provide a prepaid return label.

Refunds

1. Refund Processing Timeline

Once your returned item is received and inspected, we will send you an email to confirm that we have received your return. We will also notify you whether your refund has been approved or rejected.

2. Approved Refunds

If your return is approved, we will process your refund, and a credit will automatically be applied to your original payment method. Please allow 7 business days for the refund to appear in your account.

3. Delayed or Missing Refunds

If you do not see your refund after the expected time frame, please check your bank account and contact your credit card company or payment provider, as it may take additional time for the refund to officially post.

4. Exchanges and Damaged Products

We do not offer direct exchanges. If you wish to exchange an item, please return the original item according to our return policy and place a new order for the desired item.

If you receive a damaged product, please contact us immediately with details of the damage and include photos. We will assist you in arranging a replacement or refund. Please retain the original packaging and the damaged item as evidence.

Contact Us

If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a return or refund process, please reach out to our customer support team at [email protected]. We’re here to help!

Thank you for choosing Jordazn. We appreciate your business and look forward to serving you!